Consumer Goods · Order Resolution
F50 CPG Brand
Building an AI Assistant for supply chain specialists that improved resolution time for order incompletions increasing CSAT, and resulting in tangible business value
Impact
Onboarding in weeks
47%
Improvement in order incompletion resolution time
100+
Non-technical users enabled
15+
Scenarios the assistant is capable of addressing
The challenge
Order resolution workflows required supply chain specialists to conduct time-consuming structured / unstructured data analysis and collection, making it challenging to effectively address customer inquiries.
The solution
Distyl built an agentic solution which unified structured / unstructured data to answer supply chain planner questions and turn it into action. By providing natural language answers across multiple sources, junior supply chain operators were able to onboard to the job in weeks instead of quarters.
AI capabilities
- 01
Advanced RAG
Translated natural language into queries on structured, unstructured, and semi structured data stores
- 02
Agentic Orchestration
Autonomously navigating multi-step workflows, with errors caught mid-retrieval and routed to the right next action
- 03
Enabling non technical users
Supply chain and ordering experts no longer bottlenecked by data engineers for data retrieval